Patrick Bulteel

26 Littlebrook Avenue
Burnham, Slough, SL2 2NN
United Kingdom
Mobile: +44 (0) 788 055 3198
e-mail: pbulteel@bulteel.org

Objective

To challenge myself, put my abilities to the test and improve my skills.

Computer Skills

Unix, Solaris, AIX, Linux, Suse, RedHat, Mandrake, Windows 9x, Windows NT/2K/XP/2K3, Business Objects 6.x/XI/XIR2, Application Foundation, Analytics Application, Vignette Server, Vignette Development, Oracle 8i/9i, DB2 7/8, Sybase AS12, Verity Ultraseek, WebSphere, Netgravity AdServer, Visual Studio 6/.Net, MySQL, HP OpenView, Transact 4/5, SQL Server 6.5/2000, Corda PopChart Server, Mercury Interactive Test Suite, NetSaint, VMWare GSX, Cacti, Apache, Tomcat, IIS, TCL, HTML, JavaScript, PHP, Java, Perl, Fortran, Visual Basic, C/C++, SQL, JSP, Assembler X86, Shell Scripting, Pascal, XML, ASP, TCP/IP, SNMP, Sendmail, DHCP, DNS/BIND, mod_rewrite, DCOM, COM+, WinRunner, TestDirector, NMAP, Nessus, PaintShop Pro, Photoshop, ImageMagick, Microsoft Office, OpenOffice, tcpdump, ethereal, kismet, netstumbler, Python, PaceWare, Firebird/Interbase, Cyrus IMAP, SAP, ABAP, BAPI.

Strengths

Work Experience

RGM Advisors - St. James's Square, London, United Kingdom

Systems and Network Engineer (June 2006 - Present)

Responsible for the implementation and maintenance of the London infrastructure for a "blackbox" trading company.

Business Objects - Ealing, London, United Kingdom

Principal Support Engineer (August 2004 - May 2006)

Responsible for installation, configuration, implementation and support of Customer Support environments as it pertains to operating systems, applications and support utilizing Solaris, VMWare, Business Objects, Apache/Tomcat, WebSphere, Oracle, Sybase, Perl, shell scripts, SAMBA, DHCP, Windows 2000/2003/XP for the Application Foundation team. Obtaining excellent results by resolving long outstanding and serious issues at customers’ sites in less than a day, a month after receiving training and joining the company.

• Installing, configuring and administering Solaris servers used to reproduce customers’ environments to aid in problem resolution. Installed applications on AIX servers.
• Performing on-site support of large customer enterprise environments including providing support and technical assistance to the Business Objects Professional Services Organization.
• Developing tools for the automatic creation, installation and deployment of VMWare machines to different support teams including the unattended and automatic installation of OS, Service Packs, Business Objects suite, web/application servers, middleware and databases utilizing shell scripts, batch files and perl.
• Providing in-house training on basic Unix troubleshooting skills.
• Working with different groups to provide enhancements and bug fixes to the different product lines, including the validation of RFCs.
• Providing technical support to customers around the world in multiple languages including English, Spanish and Dutch.

AMD - Advanced Micro Devices (contracted by Volt Services Group) - Austin, TX

Unix Application Engineer (November 2001 - April 2004)

Responsible for the analysis, acquisition, installation, configuration, implementation, modification and support of an enterprise, external web presence (www.amd.com) as it pertains to computer hardware, operating systems, databases, applications, software development, and supporting utilities utilizing Solaris, Linux, Vignette, Oracle, VMWare, Sendmail, SNMP, TCP/IP.

• Provides 24*7 technical support for systems definition, purchase, configuration, installation, tuning, maintenance, and upgrades of computer hardware and third party software.
• Developed utilities using PHP, TCL, MySQL, mod_rewrite and Perl to facilitate the use and administration of networked computer systems.
• Performed ongoing analysis of existing networked computer systems and made recommendations for improvement of infrastructure, technology, operational capability, reliability and performance including troubleshooting, and root cause analysis.
• Provided account management, file system management, system security and data security utilizing shell script, HP OpenView, NetSaint, Cacti and log analysis.
• Provided the development and technical support of strategic programs, planning, design and definition of system/application requirements for complex online programs.
• Participated in the design, development, implementation, review and testing of operational processes and instructions, including disaster recovery.
• Participated in vendor activities including license management and coordination of maintenance contracts.
• Performs a variety of complex tasks including failover and redundancy as well as provided support to European offices during their business hours.
• Served as a technical team member for major projects and provided detailed technical information in support of software engineering development projects and requirements.
• Facilitated the transition to an outsourcing company from India by providing and creating documentation and training members of the transition team.

traq-wireless, Inc. - Austin, TX

Web Developer (March 2001 - November 2001)

Responsible for the development and improvement of wireless billing application and related core applications.

• Developed applications to analyze wireless billing information using ASP, Visual Basic and stored procedures in SQL Server 7.0 for Fortune 800 companies.
• Created technical documentation for different projects, which was later used by several developers.
• Provided technical expertise in troubleshooting IIS in the migration from NT4.0 to Windows 2000 server.
• Created internal applications for reporting and forecasting.
• Rewrote several parts of the core application to improve speed and code reuse as well as caching mechanisms.
• Participated with the marketing department as a photographer taking pictures for use in brochures and on the public website.

Austin Programming Solutions, LLC - Austin, TX

Responsible for configuring and deploying Virtual Private Network applications to connect development center with main office.

• Setup a Virtual Private Network between Linux and Windows networks using Microsoft VPN protocols.
• Configured and secured Linux servers used for development.

QuestLink Technology, Inc. - Austin, TX

Web Developer (July. 1999 - March 2001)

Responsible for development, maintenance and implementation of   tools and applications for external facing www.questlink.com

• Developed CMA and CDA tools using Vignette StoryServer, TCL and JavaScript with an Oracle backend.
• Implemented and maintained Netgravity adservers with StoryServer.
• Created Perl and shell scripts to automate backend processes.
• Provided technical leadership in several projects.
• Administered Vignette StoryServer development and QA systems also providing support for production systems.
• Implemented e-commerce engine using Transact OpenMarket 5.
• Created documentation for implementation of source control on a company wide scale using CVS.
• Provided ideas to the marketing department for use in polls and contests targeted towards the company's audience of engineers.

Hall Kinion (Contracted to QuestLink Technology, Inc) - Austin, TX

Web Developer (June 1999)

Responsible for development, maintenance and implementation of tools and applications for external facing www.questlink.com

• Developed CMA and CDA tools using Vignette StoryServer, TCL and JavaScript with an Oracle backend.

Citadel Software, Ltd. - Austin, TX

Software Developer (Nov. 1998 - April 1999)

• Developed Client/Server applications using Visual Studio 6 and SQL server 6.5 for different clients.
• Developed Web based server applications used by the banking industry in preparation for Y2K.
• Helped converting Novell Networks to Windows NT server.
• Maintained drivers and service packs for development tools

Languages

English and Spanish. Knowledge of French and Flemish.

Education

• Business Objects XI Administration, Deployment and Migration (Internal Training)
• Crystal Enterprise10 Administration and Deployment (Internal Training)
• Business Objects 6.x Administration and Deployment (Internal Training)
• Oracle System Administration
• SAP NetWeaver: Fundamentals of the Application Platform - SAP America's Educational Services
• Java Programming Language - Software Quality Institute
• Basic Site Development - Vignette
• Transact 4 API Workshop - Open Market
• Mercury Test Suite 5.0 - Mercury Interactive

Volunteer Work Experience

Upstarts - New Brounfels, TX/Jardin D'Or - Round Rock, TX

Consultant - Vonlunteer (May 2004)

Responsible for analysis, installation, configuration, implementation and support for a non-profit organization that is part of the New Brounfels Independent School District as it pertains to operating systems, databases, applications and support utilities utilizing Linux (Mandrake), Interbase, PaceWare, iptables, SNMP, TCP/IP, DHCP, BIND/DNS, Squid, Perl, Python, shell scripting, batch scripting, SAMBA.

• Performed construction of server from off the shelf parts to minimize cost and maximize performance using X86-64 processor.
• Installed VMWare GSX 3.0 server including Windows operating system as a virtual machine for multiple users.
• Installed and configured DHCP, DNS and Kolab for multiple users and systems with the ability to increase the number of concurrent users on current hardware.
• Performed installation, configuration and documentation of PaceWare 4.0 software on a Linux server including SAMBA configuration and setup.
• Developed utilities and shell scripts to automate installation and workstation configuration where needed on a Windows environment, including updates to software packages.
• Created customized Squid proxy and domain name server setup for performance increase via caching, preventing underage users from accessing non-permitted sites.
• Configured DHCP for a small network of less than 125 systems with the ability to provide services for several hundred systems with little configuration changes.
• Provide remote support to environment using secure shell and scripts.

Accomplishments